Required skills

literacy skills to

read schedules for room servicing

read product labels and product safety instructions

complete simple forms and room reports

numeracy skills to calculate dilution requirements of cleaning products

planning and organising skills to complete room servicing in a logical and efficient way

problemsolving skills to identify and deal with common room servicing challenges

problemsolving skills to identify and deal with common room servicing challenges.

Required knowledge

cleaning chemicals equipment and procedures for wet and dry surfaces and materials

wet

baths

showers

toilets

basins

walls

dry

carpet

laminate

soft furnishings

woodwork

types of protective clothing used for different cleaning tasks

safe manual handling techniques

carrying

lifting

pulling

pushing

security and safety issues for guest rooms

handling of guest property

appropriate interactions with guests

room access and departure

privacy considerations

legal obligations duty of care

safe handling requirements for hazardous cleaning products including

use of Material Safety Data Sheets MSDS

disposal

hygiene procedures and requirements

hygiene responsibilities of cleaning staff

hygiene hazards for room cleaning including potential food contamination and transmission of airborne illnesses

cleaning practices that minimise hygiene risks

ways of minimising negative environmental impacts in the cleaning process

resource conservation energy and water

waste disposal

presentation standards for guest rooms

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

safely use cleaning chemicals and equipment during room servicing

clean and prepare multiple rooms to required standards within commerciallyrealistic timeframes

clean and prepare multiple rooms to required standards within commerciallyrealistic timeframes

use hygienic cleaning practices

demonstrate knowledge of cleaning products cleaning techniques waste disposal and ways of conserving

resources in the cleaning process

Context of and specific resources for assessment

Assessment must ensure use of

an operational accommodation environment with the fixtures large and small equipment and workplace

documentation defined in the Assessment Guidelines this can be a

real industry workplace

simulated industry environment such as a training hotel

guest rooms requiring cleaning

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual preparing and servicing a guest room

inspection of rooms cleaned by the individual

written or oral questioning to asses knowledge of housekeeping and room preparation procedures

hazardous substances and efficient resource use

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the

individual

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHACS Clean premises and equipment

Equipment may include:

Cleaning agentsmay include:

Hazards may include:

Unhygienic personal contact may include:

Food contact surfaces may include:

Unhygienic cleaning practicesmay include:

Furniture, fixtures and fittings may include:

Room supplies may include: